At Castle Equipment, your satisfaction is our top priority. That’s why we proudly offer a 7-Day and 50 Working Hour Return/Reject Policy on all heavy-duty equipment purchases.

From the moment your equipment is delivered, you have 7 calendar days and up to 50 working hours of use to fully inspect, test, and evaluate your purchase. If for any reason the machine does not meet your expectations, you may initiate a return before 5:00 PM (PDT) on the 7th calendar day after delivery.

How It Works

• Notify us by email within the 7-day period to begin the return process.
• The equipment must be available at your property for inspection or pickup.
• If approved, we will arrange return transportation at no cost to you.
• For buybacks, we will repurchase the equipment for 100% of the original purchase price, minus any applicable fees or associated costs.

During the return evaluation period, your equipment is fully insured, giving you added peace of mind.

Important Return Guidelines

• To ensure fairness and maintain equipment quality standards, returns cannot be accepted if the asset:
• Has been modified or altered in any way
• Has been involved in an accident or sustained damage
• Shows signs of misuse or deviation from its original delivered condition
• Has been used as loan collateral (encumbered)

The equipment must be returned in the same condition as delivered, aside from reasonable inspection use within the 50 working hour limit.

Refund Processing

Once the return is received and approved, refunds are processed promptly. Please allow 1–3 business days for funds to reflect in your account, depending on your financial institution.

We are committed to making your heavy equipment purchase simple, secure, and stress-free. Shop with confidence knowing you are protected every step of the way.

If you have any questions about our return policy, please contact our team — we’re here to help.